Privacy & Cookies Policy
Who we are
Manufacturing Operations Management Ltd
Company Number 10964017, Registered in England and Wales
Registered address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Our website address is: http://manopman.com.
What personal data we collect and why we collect it
Your privacy is important to us and we give consideration to what we ask you to provide and how we collect personal data through the operation of our services and to be compliant with GDPR and data protection laws.
Contact forms
When visitors use the contact form(s) on the site we collect the data shown in the comments form so that we can respond to your message, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you are just browsing our website, we will not collect any personal information about you. This website only collects data that you enter into the website, for example, to submit an enquiry using the contact form.
We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous other than your IP address. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products. This notice explains what data we process, why, how it is legal and your rights.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to track user interaction so that we can analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this anonymised information for statistical analysis purposes and then the data is removed from the system.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor messages may be checked through an automated spam detection service.
GDPR
This Notice is provided by Manufacturing Operations Management Ltd (‘we‘ or ‘us‘). We are a ‘controller’ for the purposes of the General Data Protection Regulation (EU) 2016/679 (“Data Protection Laws“).
We take your privacy very seriously. We ask that you read this Notice carefully as it contains important information about our processing and your rights.
Changes to the Notice
We may change this Notice from time to time. You should check this Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Sensitive personal data provided by you
We do not collect any sensitive personal data about you.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.
HOW IS PROCESSING YOUR PERSONAL DATA LAWFUL?
We are allowed to process your personal data on the basis that it is in our legitimate interests to:
- Monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy;
- Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service; and
- Send you materials you have requested, using the data you have provided.
Please be aware that you have the right to object to the processing of your data, for any of the legitimate interests identified.
WHO WILL HAVE ACCESS TO YOUR PERSONAL DATA?
Like any business, we use service providers to operate our website, such as website hosting, enquiry functionality and chat functions. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law, only use it in accordance with our contract with them and keep it secure. The service providers that we use are listed below:
- Google Analytics
How we keep your data secure
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.
WHEN WILL WE DELETE YOUR DATA?
The table below provides details about how long we will process your data. If a request to remove your data contravenes any other legislation, then we reserve the right to keep your data on file until a resolution is found.
| Data we process | How long this will be held for |
| Cookies / Analytics data | 14 months |
| Information from enquiry forms | Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer. |
YOUR RIGHTS
As a data subject, you have the following legal rights:
- The right of access to personal data relating to you
- The right to correct any mistakes in your information
- The right to ask us to stop contacting you with direct marketing
- The right to prevent your personal data being processed in some circumstances
- The right to object to the processing of your data where processed on the grounds of legitimate interests
- The right to erasure in some circumstances
If you would like to exercise your rights, please contact us.
We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
Please note that exceptions apply to some of these rights which we will apply in accordance with the law.
This policy is effective from 01 February, 2019.
Complaints to the regulator
If you do not think that we have processed your data in accordance with this Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on his website at www.ico.org.uk.